14-day return window
You may request a return within 14 days of delivery. To be eligible, the item must be unused, in the condition received, and in its original packaging where reasonably possible. Keep your order confirmation and any tracking information.
Start a return
Contact us through the Contact page before sending anything back. Include your order number and a brief reason for the request. Items sent without return authorization may not be accepted.
Damaged, defective, or incorrect items
Contact us promptly and include clear photos of the item and packaging. We will assess the issue and arrange an appropriate remedy, which may include a replacement or refund.
Change-of-mind returns
The customer is responsible for approved return shipping unless applicable law requires otherwise. Original shipping charges are non-refundable except where required by law or where the item was damaged, defective, or incorrect.
Exceptions
Some items cannot be returned where the law permits an exception, including gift cards, personalized goods, perishable goods, and hazardous materials. Sale items remain subject to applicable consumer rights.
Cancellations
Orders may be cancelled until fulfillment begins. Once an order has been fulfilled, the return process above applies.
Refund timing
We will notify you after an approved return is received and inspected. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the refund.
This page summarizes our return process and does not limit mandatory consumer rights. The Return and Refund Policy shown at checkout contains the governing details.